Skip to Content

Terms and Conditions — Mimira Tech Ltd

Last updated: 1 August 2026

Two different sets of terms apply, depending on what you buy. Part A covers goods bought in the webshop and is written for consumers. Part B covers professional services for business clients. The full service terms, including scope, intellectual property and confidentiality, are also published on our terms page.

Part A — Webshop purchases (consumers)

These terms apply to purchases made in our webshop (Stämde Nästan, a Mimira Tech project).

1. About us

The webshop is operated by Mimira Tech Ltd, registered in Ireland, company no. 803417, VAT no. IE4547639SH, registered office: 1 Clós Emer, Dundalk, Ireland. Contact: info@mimiratech.com.

2. Prices and payment

All prices are shown in euro (€) and include VAT. Shipping costs are shown at checkout before you complete your purchase. Your order is binding once you receive our order confirmation by email.

3. Products and printing

Our products are printed on demand by our production partner within the EU. Minor colour variations between screen and print may occur and do not constitute a defect.

4. Delivery

Products are printed and shipped within the EU. Standard delivery time is 4–8 working days from order confirmation. If delivery is significantly delayed you may cancel the purchase. Please check your delivery address carefully — re-delivery due to an incorrect address provided by you may incur a new shipping charge.

5. Right of withdrawal — 14-day returns

You may withdraw from your purchase within 14 days of receiving the goods, without giving any reason.

  • Notify us within the period by email to info@mimiratech.com (include your order number).
  • Goods must be returned unused and in essentially unchanged condition. You may examine the goods as you would in a shop; diminished value beyond this may be deducted from the refund.
  • You bear the cost of return shipping. The return address is provided when you notify us.
  • We refund the product price and the original shipping cost (equivalent to our cheapest shipping option) within 14 days of receiving the goods or proof of return, using your original payment method.

Exception: products personalised to your specifications (e.g. with your name or custom text) are excluded from the right of withdrawal. This is clearly stated on the product page where applicable.

6. Defective goods — legal guarantee

If your item is defective, damaged in transit, or not what you ordered, contact info@mimiratech.com with your order number and a photo of the issue.

  • As a consumer you benefit from the legal guarantee of conformity under the mandatory consumer law of your country of residence — at least 2 years, and 3 years for consumers in Sweden.
  • We remedy defects by sending a replacement or, where that is not possible, a refund. You do not normally need to return the defective item; a photo is sufficient.
  • Complaints are handled at no cost to you.

7. Disputes

Consumers in Sweden may refer disputes to the National Board for Consumer Disputes (ARN), arn.se. Consumers in Ireland may contact the Competition and Consumer Protection Commission (CCPC), ccpc.ie. You are always welcome to contact us first — most issues are resolved fastest directly.

8. Personal data

We process your data to fulfil your purchase (order handling, delivery, accounting). Delivery details are shared with our print and shipping partner in order to deliver your order.

Part B — Professional services (business clients)

These terms apply to consulting and implementation services provided by Mimira Tech Ltd to business clients. They do not apply to consumer purchases in the webshop, which are covered by Part A. Where a written proposal or a signed agreement exists, that document takes precedence over Part B.

1. How work is agreed

  • A Discovery workshop is agreed by email or written proposal and is payable in advance.
  • Implementation work is quoted phase by phase after Discovery. Each phase is approved by you in writing before it starts.
  • Anything outside the agreed scope is quoted separately rather than absorbed silently.
  • Your own standard purchasing terms do not apply unless Mimira Tech Ltd has accepted them in writing in advance.

2. Prices and VAT

Prices are exclusive of VAT. Mimira Tech Ltd invoices in EUR unless the proposal states SEK; amounts shown in SEK on the website are indicative and follow the exchange rate. For business clients in another EU member state the reverse charge applies where a valid VAT number is provided.

3. Payment

Invoices are payable within 14 days of the invoice date unless the proposal or the invoice states otherwise. Support agreements are invoiced monthly in advance and may be ended by either party with one month's notice.

On late payment, interest and compensation are charged in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012: the statutory reference rate plus eight (8) percentage points, together with the statutory fixed sum for recovery costs. Mimira Tech Ltd may suspend work after written notice if an undisputed invoice is more than 14 days overdue.

4. Debt recovery

If an undisputed invoice remains outstanding more than sixty (60) days after the due date, Mimira Tech Ltd may engage a debt recovery agency. Reasonable recovery costs are payable by the client to the extent permitted by law.

5. Withholding at source

Where the client's national law requires withholding at source, the client accounts for it to the relevant tax authority. Both parties cooperate to apply any relevant double taxation treaty so that the correct amount is withheld.

6. What you provide

  • Accurate information and access to the systems the work depends on.
  • A named person who can make decisions and approve phases.
  • Your own Odoo subscription bought from Odoo, and Microsoft or Google licences bought from those vendors or your existing reseller.
  • Review of the configuration and the migrated data before go-live.

7. Nature of the obligations

Services are performed with reasonable skill and care. Unless a written agreement says otherwise, these are obligations of means and not of result. If something is done wrong, it is put right.

8. Software, licences and third parties

Mimira Tech Ltd does not resell software. Odoo, Microsoft, Google, payment providers and any third-party apps are supplied to you under their own terms. Mimira Tech Ltd is not liable for downtime, price changes, withdrawn features or policy changes at those vendors, but will help you deal with the consequences.

9. Intellectual property and confidentiality

Configuration built in your database belongs to you, as does documentation and training material produced specifically for you. General methods, checklists and templates that existed before the project remain the property of Mimira Tech Ltd. Anything seen in your systems or heard in a workshop is treated as confidential, in both directions and without time limit.

10. Liability

Liability is limited to the fees paid for the phase in which the problem arose and excludes loss of profit, loss of data and indirect or consequential loss. Nothing here limits liability for fraud, for death or personal injury, or for anything else that cannot lawfully be limited. Backup, data retention and disaster recovery remain your responsibility unless a written agreement places them with Mimira Tech Ltd.

11. Claims

Claims must be notified in writing to info@mimiratech.com within 30 days of the service being provided. Email is sufficient; no registered letter is required. This does not affect any mandatory statutory rights.

12. Stopping a project

You may stop a project between phases. Work carried out up to that point is invoiced and nothing further is charged. The Discovery output is yours regardless.

13. Governing law

Part B is governed by the laws of Ireland and the Irish courts have jurisdiction. For business clients elsewhere in the EU this does not affect rights under mandatory national law.